They say that the customer is king, but hardly do we see him being treated as one. Usually the smiles on the faces of dealers and salespersons are programmed to disappear as soon as you purchase a product from them. God help you if that product decides to act up one day.
However, not all consumers take it lying down. Check out this link for Koshy John’s woeful experience with the Hewlett Packard (India) customer care. Also, don’t forget to visit the forum where it all began.
Conclusive proof, that it pays to be aware of your rights as a consumer.